Terms of service

Welcome to will-nixon (will-nixon.uk). By accessing or using our website and placing an order, you agree to be bound by these Terms of Service. Please read them carefully.

1. About us

will-nixon is an online retailer of pet toys and accessories, based at 7B Bank St, Carlisle CA3 8HG, United Kingdom. You can contact us at support@will-nixon.uk or +44 7412 833018.

2. Eligibility

By using this site, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or guardian.

3. Products and pricing

  • All products are subject to availability. We reserve the right to limit quantities or discontinue any product without notice.
  • Prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time before an order is placed.
  • We make reasonable efforts to display product colours and details accurately, but cannot guarantee your device's display is fully accurate.

4. Orders and payment

  • By placing an order, you're making an offer to purchase, which we may accept or decline (for example, in cases of pricing errors or stock issues).
  • Payment is processed securely via Stripe at checkout. We do not store your full card details.
  • You confirm that all information provided at checkout is accurate and that you're authorised to use the payment method provided.

5. Shipping and delivery

We currently ship to addresses within the United Kingdom only. Please see our Shipping Policy for handling times, delivery estimates, and costs.

6. Returns and refunds

Please see our Return & Refund Policy for full details on returns, exchanges, and refund timeframes.

7. Intellectual property

All content on this site — including text, images, logos, and design — is the property of will-nixon or its licensors and may not be copied, reproduced, or used without our written permission.

8. Limitation of liability

To the fullest extent permitted by law, will-nixon is not liable for any indirect, incidental, or consequential damages arising from your use of this site or our products. This does not affect your statutory rights as a consumer, including rights under the Consumer Rights Act 2015.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these Terms of Service from time to time. Continued use of the site after changes are posted means you accept the updated terms.

11. Contact us

will-nixon
7B Bank St, Carlisle CA3 8HG, United Kingdom
Email: support@will-nixon.uk
Phone: +44 7412 833018